 | |
| |
Sales and Selling Information
| |
|
|
|
Define Your Best Customer
To be more effective at developing relationships, one should always take time to describe their best customer. This is the customer that gives you the biggest bang for your buck. This customer is the one that pays bills on time, uses you exclusively for all their business needs in your area of expertise. It is also a customer that you have an excellent working relationship. This customer knows they can rely on you for the services you specialize in and you will go out of your way to make sure that they are happy at all times. And if they are not happy, they know they can rely on you to solve the problem, fix it, and come to a win-win solution for them. This customer is the one that knows you are the best solution to their business pain. You are the one to help them through troubled times and come out on the other end making them more profitable (and you at the same time). This relationship will develop with ease and not take long periods of time to gel. This customer is the one where you can focus your energies and be able to help them focus on their core competencies at all times. The customer that is best for you is also the customer that is best for another competitor. These customers must be nurtured and not left out to dry. It is important that you have a process in place that will allow you to make sure this customer is always happy. For example, one day I came across a small HR company that specialized in sales personnel. The company was working with many types of clients but found that certain customers brought in more money than others. It was then that the company decided to profile their best customers. Using the profile, they spent more time concentrating their sales and marketing efforts on the potential customers that fit the profile. The result showed that for the same effort they were making more money and not wasting time on clients that did not pay off. Now that you know who your best customer is, you should look more closely at defining how you express what you do best. Often called an elevator pitch, the words that you choose to describe your business, need to be very short and to the point. The pitch also needs to be positioned so that your identified best customer can easily understand what you do and how you can help them. Bette Daoust, Ph.D. has been networking with others since leaving high school years ago. Realizing that no one really cared about what she did in life unless she had someone to tell and excite, She decided to find the best ways to get people's attention, be creative in how she presented herself and products, getting people to know who she was, and being visible all the time. Her friends and colleagues have often dubbed her the "Networking Queen". Blueprint for Networking Success: 150 ways to promote yourself is the first in this series. Blueprint for Branding Yourself: Another 150 ways to promote yourself is planned for release in June 2005. For more information visit http://BlueprintBooks.com
MORE RESOURCES:
Google News |
|
|
|
RELATED ARTICLES
The Benefits of Metal Store Fixtures Your choice of materials for store fixtures includes wood, metal, plastic and conglomerate materials such as pressed wood and fiberboard. Depending upon your budget, the weight and size of the product being displayed and the style of your retail establishment, one of these raw materials will serve your needs well. How to Build A Steady Stream of Customers--Step One The success of a small business depends upon a steady stream of good customers. To build that stream of customer a business owner must examine five critical points in their business operations. I Am A Habit JOHN DI LEMME on "I Am A Habit"H-A-B-I-T.. How to create your own Unique Selling Proposition Why would a prospect buy from you rather than from your competitor?How do you outsell your competitors?Your unique selling proposition (USP) is very important as part of your business planning. This is especially so if you decide to set up a home business in the highly competitive internet arena. Nine Keys to Make your Sales Copy Convincing Would you pay $12,500 to discover the keys to great sales copy? Maybe not, but Brian Keith Voiles did. And he put it to use for Fortune 500 Companies. An Ideal Selling Situation The largest sale that I ever closed was negotiated over hot dogs and a soft drink at a refreshment stand, just off the exhibit floor, at a Superintendent of School Convention in Atlantic City, New Jersey. I met an educator who was interested in the summer study abroad programs that I was selling at the show. Getting Past the Gate Guard Over the years, many prospects have hidden behind their well-trained secretaries to prevent interruptions from persistent salespeople. But in today's electronic world, voice mail systems have frequently replaced the human gate guard. Closing Sales Is Not A Problem, It's A Process In my opinion, the most overrated topic in sales training is the subject of closing. In year's past, it seems the object of most sales training courses was to fill the heads of participants with as many closing techniques as possible. How To Get Your Mail Past The Gatekeeper And Into The Hands Of The Decision Maker GUARANTEED There are several ways to get your information into the decision maker's hands.Use "The Stealth Mail Method". Freebies Freebees--Freebees--FreebeesWHY PAY, WHEN "YOU CAN HAVE IT FOR FREE?"There are all sorts of things that we would like to have but we cannot always afford them. That is where Freebees come into play. 10 Mistakes That Reduce Profitability In my professional experience as a sales and marketing coach/consultant, I've had the opportunity to work with a number of small business owners on various issues related to sales and marketing. The owners who are struggling to keep their businesses afloat tend to engage in some, or all, of the following mistakes that reduce profitability. 7 Pitfalls of Using Email to Sell * Are you sending e-mails to prospects instead of calling them?* Is e-mail your selling medium of choice because it lets you avoid the rejection that you dread when you make real cold calls?* Do you wait and wait for return e-mails from prospects that will give you the green light to move the sales process forward?Sad but true, these days most people who sell for a living spend 80% of their time trying to communicate with prospects via e-mail instead of actually picking up the phone and speaking with them. Are you one of those people? If so, you aren't alone. Selling Abilities - Part 1 Selling "-abilities": Reliability (Part 1 of 4) Most salespeople love to talk about their "-abilities": Reliability, Upgradeability, Compatibility and Expandability. Salespeople feel stronger and more confident when they can use their 'abilities' to convince the customer to make a buying decision. Interactive Sales Letter Skyrockets Conversions with 2 Simple Questions There are many tactics and techniques that go into converting visitors into buyers. However, this article will prove to you why creating an "interactive" sales letter will be the most critical weapon in your modern marketing arsenal to accomplish this. Make Your Trade Show Booth Popular So, you are taking your products and heading to a trade show, but this year you want to make your trade show booth popular in order to garner more business and have no idea how to do it. Actually, it really is quite simple to make a popular trade show booth as long as you put forth the effort. Its Better When They Tell Them You know that word of mouth can grow your business. You hear your customers say nice things about your company all the time. Telephone Techniques TELEPHONE TECHNIQUESSelling face to face is different from selling on the telephone. The main role of a telesales person is to generate sales either from incoming calls or by outbound calling. Stop Talking - Start Selling Selling is not talking. It's listening. Your Direct Mail Sales Letters Must Differentiate You For two winters I heated my house with an old fashioned woodstove. I learned the art of reviving a bed of dying coals each chilly winter morning, adjusting the kindling, firewood and dampers just right so that the stove would heat my turn-of-the- century farmhouse for the longest period possible. Your Proposal Was Rejected... But Why? When a request for proposal (RFP) comes in, you get excited! It's a chance to earn income, develop more business contacts, and expand your client base. You work your little heart out in order to be thorough, compelling, and professional.
|
| home | site map | Group Privacy Policy |
| © Sales Information 2009 |